Policies

Privacy Policy

Catalyst CBD (referred to as “Catalyst CBD”, “we”, “us”, or “our”) cares about your privacy and we recognize the importance of protecting your personal information. We will not share any personally identifiable information with, or to any non-related third parties. The information you provide to us will be used for the sole purpose of product orders and sales. Our promise to our customers is we will never sell, rent, or give out your information to any 3rd party for any purposes other than to complete your order.

To complete an order with Catalyst CBD, we must obtain user information such as contact information (name, e-mail, and shipping address) and billing information (credit card number, expiration date, etc.). For your protection we never save your credit card information.

Information Security

Sensitive information on thecatalystcbd.com is transmitted and protected with industry standard SSL encryption. If you have any questions about the security at our site, please contact us. We will be happy to answer your questions.

What is SSL? SSL stands for Secure Sockets Layer, the leading security protocol on the Internet. SSL is used to do two things: to validate the identity of a Web site and to create an encrypted connection for sending credit card and other personal data. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon at the bottom of your browser when you order merchandise on the site. If the lock is closed, you are on a secure SSL connection and all information is encrypted and safe.

Shipping / Order Information

For Catalyst CBD to complete an order we need to share your information with various companies. These companies are responsible for collecting your payment on behalf of The Catalyst CBD. In addition, your shipping information will be shared with the appropriate companies (USPS, FedEx, UPS, etc.). Please allow (2) business days for order processing. Your order will be shipped with tracking via USPS Standard or Priority in the U.S. Handling times may vary depending on seasonal order loads, weekends, and holidays.

Special Offers

Occasionally our customers will receive information on our products, special offers, sales, and services.

We respect our customers privacy and give all our customers the opportunity to opt out to receiving any announcement, promotion, and newsletter if desired. This can be done on the “My Account” page, we are also happy to assist if you contact us.

Return Policy

If you’re looking to return or exchange your purchase, we are here to help! Our refund policy lasts 30 days, if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please read the following:
We require a receipt or proof of purchase in order to complete your return.

Before making your return please ensure:

The product was purchased in the last 30 days.

The product is in its original unopened packaging, with safety seal intact.

Shipping Charges: You will be responsible for paying for your own shipping costs for returning your item. If you are returning item(s) over $75 dollars we suggest using a trackable shipping service, or shipping insurance. We cannot guarantee we will receive your item.

Damaged items: If you receive an item that is damaged, please notify us immediately for assistance at info@thecatalystcbd.com. Please notify us within 7 days.

Sale items: all discounted or sale items are final sale and cannot be returned or exchanged.

Once your return is received and approved, we will notify you via email that a refund will be processed back to the original form of payment. Your refund will post to your account within 10 business days. If you do not see your refund hit your account right away, don’t panic. Prior to contacting us we ask that you: double check your bank or credit card account, contact your back or credit card company as it may take several days for a processed credit to be posted to your account. Once you have taken the steps above and you still have not received your refund please reach out to use at info@thecatalystcbd.com.

To start the return process please send an email to us at info@thecatalystcbd.com please be sure to include important details such as your order number, full name and email used to contact you.

Web Site Use Information

Like most commercial websites, our website utilizes a standard technology called “cookies” (see explanation below) and server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent on our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us? We use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers.

Personal information collected will never be sold or shared with any entity unless required by law. This includes, but not limited to, IP address, email address, usage statistics, upload timestamp and tracking cookies.

What Are Cookies? Cookies are a feature of internet browser software that allows servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user’s browser on the user’s hard drive. Cookies can remember what information a user accesses on one website page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user’s transactions on related our related web pages. This makes it easier for a user to move from page to page and to complete commercial transactions over the internet.

How Do We Use Information We Collect from Cookies? We use Web site browser software tools such as cookies and server logs to gather information about our website users’ browsing activities, in order to constantly improve our website and better serve our customers. This information assists us to design and arrange our websites pages in the most user-friendly manner and to continually improve our website to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Server logs allow us to count how many people visit our website and evaluate our websites visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

Changes to the Privacy Policy

We reserve the right to change these policies in order to reflect changes in our practices, or other operational, regulatory, or legal reasons. Changes our Policies are promptly posted to the site. Regardless of changes, we will use information in accordance with the privacy policy under which the information was collected unless you specifically grant us permission to do so. Your privacy is important to us.

Military & First Responder Discount

Visit us at our retail location for a Military and First Responder discount. You may also email us at info@thecatalystcbd.com to verify and receive a promo code for your well-deserved military and first responder discount. Thank you for your service.

Terms of Purchase

Catalyst CBD (Catalyst Retail Group LLC) is not responsible for any special or consequential damages that result from the use of, or the inability to use, the materials or products sold by the Catalyst CBD.

Catalyst CBD does not make claims about the medical uses of our products, instead we encourage you to do your own research and to discuss your concerns with your physician before starting any new dietary supplement.

Food And Drug Administration (FDA) Disclosure

This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any other supplement. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law. Our products contain less than 0.3% THC.